Insurance claim procedure

Individuals Claim Procedure

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I. FILE NEEDED

A. PASSED AWAY ( DEATH CLAIM )

  1. Death Claim Form - Individual Insurance ( Death - Individual Insurance Claim Form ).
  2. Original policy .
  3. When the policy is active for less than 2 years must attach
  4. Affidavit agent / agency reports.
  5. Chronological dies are made by claimer / Designated.
  6. Submit a valid photocopy of the identity.
  7. Photocopy of a valid identity insured.
  8. Identity " Designated " still applies to receiver of Benefits Coverage, are :
    • Evidence Supporting Designated Husband / Wife Husband KTP / wife & Marriage Certificate ( If there is no Marriage Certificate , original KK )
    • Child ID cards Children and Child Birth Certificate ( If no Birth Certificate , original KK )
    • Parent Parent ID card and Birth Certificate Insured
    • KTP Sibling Sibling , Sibling Birth Certificate and Birth Certificate Insured
  9. Medical Certificate or Letter Doctor Diagnosis .
  10. Letter of Death from Kelurahan .
  11. Letters of Death Inspection/ Specification Death of the Hospital / Health Service .
  12. Death due to accidental / No Reasonable Cause , include :
    • Statement from the Police
    • Newspaper clipping ( if any )

B. BENEFITS INSURANCE CLAIM ( LIVING CLAIM )

  1. Insured Benefit Claim Form - Individual Insurance ( Living Claim Form - Individual Insurance )
  2. Submit a photocopy of the valid identity / valid policy holder.
  3. Photocopy of valid patient identity .
  4. Medical Certificate
  5. To Claim Hospital & Hospital Cash Benefit Plan / Hospital Income : original receipt ( except Hospital Cash Plan / Hospital Income ) and the details should be attached .
  6. To claim Waiver of Premium / Owner Waiver of Premium , there is an additional form .

TYPE OF INSURANCE BENEFITS CLAIMS ( LIVING CLAIM ) ;

    • Hospital Benefit
    • Hospital Cash Plan / Hospital Income / Income Family Hospital
    • Accidental Death and Disability Benefit ( ADDB ) / Accidental Death & Disability ( AD & D )
    • Living Protection / Dread Disease / Critical Illness Benefit
    • Waiver of Premium / Owner Waiver of Premium
    • Total Permanent Disability
    • Male / Female Benefit
    • Periodical Income

II . SUBMIT A CLAIM FORM

  1. Forms can be requested in Customer Service - Claim , or Meng - Access on the internet , in the following manner :
  2. Access into http://www.manulife-indonesia.com
    • select INDIVIDUAL INSURANCE , FORM & DOWNLOAD
    • select "Claim Form Dies Individual Insurance " or
    • select " Benefit Claim Form Individual Insurance Coverage " or
    • select " Exemption Claim Form Total Premium Due to Inability - Individual Insurance "

III . QUESTION CLAIM

Please contact our Customer Contact Center
Phone : (021) 2555-7777
Fax. : (021) 2555-2285
E - mail : customer_service_id@manulife.com


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