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Manulife Indonesia is committed to helping Indonesian families achieve their dreams and aspirations and live a life full of confidence. In an effort to realize our commitment, we focus on providing unsurpassed customer experience by putting  our customers at the center of everything we do. As we move forward and grow together with you, our valued customers, we are proud of the many prestigious awards and accolades bestowed on us by numerous private and government institutions. Below is a list of some of the awards we have  received over the years:

Year 2017 

Month

Awards
MarchManulife Indonesia with its product ‘Manulife Essential Assurance’ won #NetizenChoice category at Netizen Brand Choice Award (INBCA) 2017 held by Warta Ekonomi Magazine.

February
  • Manulife Indonesia was rated ‘Very Good’ for its five unit link product categories at Infobank Unit Link Awards 2017.
    • Pro Invest USD as the best 5-year performer in the USD money market fund category; 
    • Manulife Dana Ekuitas Indonesia India USD as the best 3-year performer in the USD equity fund category; 
    • Pro Invest USD as the best 3-year performer in the USD money market fund category; 
    • Manulife Dana Ekuitas Indonesia India USD as the best 1-year performer in the USD equity fund category; 
    • Pro Invest USD as the best 1-year performer in the USD money market fund category.
  • Novita Rumngangun, Manulife Indonesia Chief Marketing Officer, was honoured as one of the "100 Most Impactful CSR Leaders (Global Listing)".

 


Year 2016
 

Month

Awards
November
  • Novita Rumngangun, Chief Marketing Officer of Manulife Indonesia, was awarded globally as the ‘100 Most Influential Global Marketing Leaders’ from  The World Marketing Congress, in Mumbai India.

September
  • Manulife Indonesia received “Best Financial Performance Life Insurance Company 2016, category Company Asset More Than 27 Trillion and Best Consumer Choice Life Insurance Company 2016, category Life, Health & Education Insurance at the Indonesia Insurance Consumer Choice Awards 2016 
  • Manulife Indonesia won “The Best in Marketing Campaign” at Marketing Awards 2016

August
Novita Rumngangun, Chief Marketing Officer of Manulife Indonesia, was awarded the ‘Women Leadership Excellence Award: Asia's 50 Women Leaders’ at the 7th CMO Asia Awards for Excellence in Branding and Marketing.

April
PT Asuransi Jiwa Manulife Indonesia & Manulife Indonesia’s Financial Institution Pension Fund (DPLK) won the Market Conduct Award 2015 from the Financial Services Authority (OJK).

March
PT Asuransi Jiwa Manulife Indonesia & Manulife Indonesia’s Financial Institution Pension Fund (DPLK) won the Market Conduct Award 2015 from the Financial Services Authority (OJK).

February
Manulife Indonesia received the “Very Good” rank at the Infobank Unit Link Awards 2016 for
Manulife Dana Ekuitas, 5 years unit link stock category and Manulife Dana Ekuitas Indonesia-India, 3 years unit link stock category.

 


Year 2015
 

Month

Awards
DecemberRecoginzed as “Company That Employs People with Disabilities” by DKI Jakarta Provincial
Government on the Indonesia’s 2015 National Disabilites Day.
OctoberThe Sharia Business Unit Ranked ‘Very Good’ at the Sharia Finance Award 2015, for
the Sharia Life Insurance Category.
OctoberTop 3 Best Customer Choice for Life Insurance Company 2015’ for 2 (two) categories: Life &
Health Insurance and Education Insurance, at the Indonesia Insurance Consumer
Choice Award 2015.
May‘Diamond’ Rank at
the Service Quality Award 2015, Life and Health Insurance Category.
MarchSecond place at the Berita Satu Multinational Corporation Web Awards.
MarchAON Hewitt Best Employers 2015 Award, ‘Special Recognition Award Women in the Workforce’
category
FebruaryFirst Rank at the Excellent Service Experience Award (ESEA) 2015 for the third time as the best
company, Life and Health Insurance Category
JanuaryNamed ‘The First Insurance Company that Produces and Broadcasts Insurance Educational Program
on Television’ by Indonesian World-Record Museum (MURI)

 

Year 2014
MonthAwards
October
  • Manulife Indonesia named “The Best in Market Driving” and “The Best in Social Marketing” at the Marketing Awards 2014.
  • Manulife Indonesia named “The Most Empathetic Life Insurance Company” at the Consumer Choice Award 2014.
  • Rated ‘Excellent’ for Health Insurance category at the Makassar Product Quality Award 2014
  • Indonesia Leadership and Human Capital Summit 2014 as ‘Company that Creates Leader from Within”.
SeptemberThe Sharia Business Unit ranked “Very Good” at the Sharia Finance Awards 2014, for the Sharia Life Insurance Category.
July2nd Rank; for the ‘Best Life Insurance, Asset > IDR 15 Trillion’ category at the Best Insurance Award 2014 held by Investor Magazine.
JuneRated 'Excellent' in Building and Managing Corporate Image at the Corporate Image Award 2014 on the Big Life Insurance Category with Premium > IDR 5 Trillion.
May'The Most Comprehensive Employee Benefits Provider in Indonesia with the Highest Business Growth in Three Consecutive Years' at the 11th Rekor Bisnis (ReBi) Award.
FebruaryFirst Rank with Good rating; Excellent Service Experience Award (ESEA) 2014 for the category of Life and Health Insurance from Bisnis Indonesia and Carre Center for Customer Satisfaction & Loyalty (Carre – CCSL) for the 2013 performance.
JanuaryRanked 2; Digital Brand of the Year Award 2014 for the category of Corporate Digital Brand - Life Insurance Company from Infobank Magazine for the 2013 performance.

 

Year 2013
MonthAwards
July“Very Good” rating in Infobank Insurance Awards 2013 for the 8th time from Infobank magazine in the life insurance company category with gross premium income above IDR 1 trillion for the 2012 performance.
May

2 (two) Service Quality Awards 2013 with “Diamond” rating for Health Insurance and Life Insurance Service category from the Service Excellence and Center for Customer Satisfaction & Loyalty

March
  • Silver Award; Indonesia Brand Champion 2013 for the category Most Popular Brand in Health Insurance from Marketeers Magazine and Mark Plus Insight.
  • Bronze Award; Indonesia Brand Champion 2013 for the category Most Popular Brand in Unit Link Insurance from Marketeers Magazine and Mark Plus Insight.
FebruaryFirst Rank with Good rating; Excellent Service Experience Award (ESEA) 2013 for the category of Life and Health Insurance from Bisnis Indonesia and Carre Center for Customer Satisfaction & Loyalty (Carre – CCSL) for the 2012 performance.
JanuaryRanked 2; Digital Brand of the Year Award 2012 for the category of Corporate Digital Brand - Life Insurance Company from Infobank Magazine for the 2012 performance.

 

Year 2012
MonthAwards
DecemberExcellent Rating, Net Promoter Loyalty Award 2012 in Life Insurance Category from SWA Magazine and Hachiko Net Promoter Consultant.
OctoberFirst rank in the category “The Most Reliable Life Insurance Company” from Bisnis Indonesia Insurance Award
September“Very Good” rating from Infobank Insurance Awards 2012 for the 7th time in the life insurance company category with gross premium income above IDR 1 trillion for the 2011 performance.
JulyBronze Award for Best Customer Choice of Health Insurance category at the Indonesia Brand Champion Awards in July 2012, from research and marketing firm MarkPlus Insight.
JuneThe Most Innovative Life Insurance Company in Product Development from Business Review Magazine in 2012
May2 (two) Service Quality Awards 2012 with “Gold” rating for Health Insurance and Life Insurance Service category from the Service Excellence and Center for Customer Satisfaction & Loyalty

 

Year 2011
MonthAwards
September
  • Good” rating in Life Insurance category from Net Promoter Loyalty Award 2011 from Hachiko-Net Promoter ® Solutions and SWA magazine
  • The 1st Best Life Insurance voted by members of A BAI (Indonesian Insurance and Reinsurance Brokers Association)
August”Very Good” rating for the 6 th time from Infobank magazine in the life insurance company category with gross premium income above IDR 1 trillion in 2010.
July
  • Indonesia Brand Champion 2011 for The Best Customer Choice of Health Insurance category by MarkPlus Insight
  • Indonesia Brand Champion 2011 for The Best Customer Choice of Unit Link Insurance by category MarkPlus Insight
  • Indonesia Brand Champion 2011 for The Most Popular Brand of Health Insurance category by MarkPlus Insight
May
  • Service Quality Award 2011 for Health Insurance Service category from the Service Excellence magazine, Marketing magazine and Carre - Center for Customer Satisfaction & Loyalty May (Carre - CCSL)
  • The Best Insurance of the Year at the ASEAN Business & Company Award 2011 which was initiated by the International Achievement Foundation (IAF)

 

Year 2010
MonthAwards
November
  • 1st Best Life Insurance Company in 2010 from Indonesian Insurance and Reinsurance Broker Association (ABAI)
  • Most Favorite Life Insurance Company 2010 from Indonesian Insurance and Reinsurance Broker Association (ABAI)
May
  • Net Promoter Customer Loyalty Award 2010 with NPS Good score by Octovate Consulting Group and SWA magazine
  • Service Quality Award 2010 with “Diamond” rating for Health Insurance category and “Gold” rating for Life Insurance category by Marketing magazine and Care-CCSL (Center for Customer Satisfaction and Loyalty)
MarchCall Center Award for Service Excellence 2010 from Marketing magazine and Carre-CCSL (Center for Customer Satisfaction and Loyalty) for achieving “Good” services performance

 

Year 2009
MonthAwards
AugustThe Best Demonstration of Understanding the Customer’s Needs and The Best Use of Positive Language from Global Service Index Award 2009 conducted by Omni Touch International and ICMI
July
  • The Best Life Insurance Company 2009 from Bisnis Indonesia newspaper
  • “Very Good” rating from Infobank Insurance Awards for the 5th time in the life insurance company category with gross premium income above IDR 1 trillion for the 2008 performance
  • 2nd Best Life Insurance Company 2009 from Investor magazine
MarchCall Center Award for Service Excellence from Marketing magazine and Carre-CCSL (Center for Customer Satisfaction and Loyalty) for achieving “Good” services performance

 

Year 2008
MonthAwards
July
  • “Very Good” rating from Infobank Insurance Awards for the 4th time in the life insurance company category with gross premium income above IDR 1 trillion for the 2007 performance
  • 2nd Best Life Insurance Companies 2008 from Investor magazine
JuneService Quality Award 2008 with “Gold” rating from Carre-CCSL (Center for Customer Satisfaction and Loyalty) in collaboration with Marketing magazine
MarchCall Center Award for Service Excellence 2008 fromCarre – CCSL (Center for Customer Satisfaction and Loyalty) in collaboration with Marketing magazine achieving “Good” services performance

 

Year 2007
MonthAwards
NovemberLife Insurance Company of The Year from Asia Insurance Industry Awards 2007
July“Very Good” rating from Infobank Insurance Awards for the 3rd time in the life insurance company category with gross premium income above IDR 1 trillion for the 2006 performance
June
  • Achieved Insurance Award 2007 as "Best Life Insurance Company for life insurance category with the equity of more than Rp250 billion" from Media Asuransi magazine.
  • Top Three Best Life Insurance 2007 in the list of The Best 10 Life Insurance Companies 2007 issued by Investor magazine.
  • 2nd ranked in Top 10 Best Life Insurance Companies 2007 according to Investor magazine

 

Year 2006
MonthAwards
FebruaryCall Centre Award 2006 for service excellence category: Insurance Companies from Marketing magazine and Center for Customer Satisfaction & Loyalty (CCSL) for achieving “Excellent” services performance

 

Year 2005
MonthAwards
DecemberCorporate Social Responsibility (CSR) Award 2005 – 3rd Best Practice in Social Program for Service Industry category. The CSR Award 2005 was the first one held in Indonesia and was facilitated by SWA magazine, Surindo Research Company, CFCD (Corporate Forum for Community Development) and MarkPlus & Co.
August“Very Good” rating from Infobank Insurance Awards for the 2nd time in the life insurance company category with gross premium income above IDR 1 trillion for the 2004 performance

 

Year 2003
MonthAwards
DecemberIndonesia’s Most Admired Company 2003 for Insurance Category from Frontier Marketing Research & Business Week magazine.
April2nd Best DPLK Company with Biggest Investment in Indonesia from DPLK Association Report Year 2002

 

Year 2002
MonthAwards
OctoberLife Insurance Company of the Year in Asia from Asia Insurance Review and The Worldwide Reinsurance
September3rd Rank Customer Satisfaction Survey for Life Insurance Category from Frontier Marketing Research & Swa magazine
August“Very Good” rating from Infobank Insurance Awards in the life insurance company category with gross premium income above IDR 1 trillion for the 2001 performance
July
  • Best Life Insurance from Pilar Bisnis magazine
  • 2nd Best Joint Venture Life Insurance Company from Investor magazine
JuneGold Quill of Excellence Award for Crisis Management from the International Association of Business Communicators

 

Year 2001
MonthAwards
 
  • 4th Best Life Insurance and Group Health from DAI Reports
September
  • First Joint Venture Life Insurance Company which earned ISO 9001 : 2000 (was a modification from ISO 9002 : 1994 that received in October 1997)

 

Year 2000
MonthAwards
 
  • Business Excellence Award from the Indonesia Canada Chamber of Commerce